Q & A

### SHIPPING & DELIVERY

 

  • Q: What is the estimated delivery time after placing an order?

    • A: Orders typically take 5-10 business days for delivery (US/Canada standard). We will notify you immediately if there are any unexpected delays.

  • Q: How can I track my shipment?

    • A: As soon as your order is shipped, we will send you an email containing your tracking number. You can monitor the delivery status in real-time using that number.

 

### RETURNS & EXCHANGES

 

  • Q: Can I return or exchange a product?

    • A: Yes, returns and exchanges are possible within 10 days of receiving the product, provided the item is in unused condition. Please note that installed items are strictly non-returnable.

  • Q: How do I initiate a return?

    • A: Please contact our support team at danyangker82@gmail.com with your order number and reason for return. We will provide you with a return authorization and shipping instructions.

 

 

### PAYMENT & SECURITY

 

  • Q: What payment methods do you accept?

    • A: We accept all major credit cards including VISA, Master Card, and payment services like Shop pay